Frequently Asked Questions
Everything you need to know about bringing Clever Poppy into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy on all non-custom items. If you aren't completely satisfied with how a product looks in your home, you can return it for a full refund, provided it is in its original packaging and condition.
Are your products ethically sourced and sustainable?
At Clever Poppy, we prioritize craftsmanship and sustainability. We partner with artisans and manufacturers who utilize eco-friendly materials and ethical labor practices to ensure your home is filled with pieces you can feel good about.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary by country and are calculated at checkout.
What should I do if my order arrives damaged?
We take great care in packaging fragile items, but accidents can happen during transit. If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay and Afterpay.